Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Bookham Plumbing and Heating gathers, uses, stores and protects your personal information when you browse our website, contact us, ask for a quote, become a customer, or use any of our plumbing and heating services.

Your privacy matters to us, and we are committed to handling your personal data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Bookham Plumbing and Heating is a plumbing and heating business serving Bookham and the surrounding areas of Surrey.

Business name: Bookham Plumbing and Heating

Website: [ADD YOUR WEBSITE ADDRESS]

Email: [ADD YOUR EMAIL ADDRESS]

Phone: [ADD YOUR PHONE NUMBER]

Address: [ADD YOUR BUSINESS ADDRESS]

For the purposes of data protection law, Bookham Plumbing and Heating is the "controller" of the personal information collected through this website and through our business enquiries.

2. The Personal Information We Collect

We may collect and process the following kinds of personal information:

Information you give us directly:

- Your name

- Business or trading name (if relevant)

- Telephone number

- Email address

- Home or property address

- Details you submit through our contact or enquiry forms

- Information about your plumbing or heating requirements

- Messages, notes or records of calls

- Billing and payment details

- Any other details you choose to provide

Information collected automatically when you use our website:

- IP address

- Browser type and version

- Device type and operating system

- The pages you visit on our site

- The date and time of your visit

- The website or source that referred you to us

- Your approximate location

- Site usage and analytics information

- Cookie and tracking data

Information we may obtain from third parties:

- Analytics providers

- Advertising networks

- Social media platforms

- Payment processors

- Publicly available business directories

- Referral partners

3. How We Use Your Personal Information

We may use your personal information to:

- Respond to your enquiries and messages

- Prepare and send quotes and service details

- Carry out plumbing and heating work and related services

- Manage our ongoing relationship with you

- Monitor and improve our website and services

- Send updates relating to your booking or job

- Send marketing messages where we are permitted to do so

- Raise invoices and process payments

- Maintain accurate business records

- Improve our website, services and customer experience

- Meet our legal, financial and tax responsibilities

- Protect our business, systems and legal interests

- Help prevent fraud, misuse and security risks

4. Our Lawful Basis for Processing

UK data protection law requires us to have a valid lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following:

Contract: We may process your data where it is needed to provide our services, to take steps before entering into an agreement, to manage your account, or to keep you informed about work we have agreed to carry out.

Legitimate Interests: We may use your information where it serves a genuine business purpose, as long as your rights and interests do not override it. This includes replying to enquiries, keeping customer records, improving our services and protecting our website.

Consent: In certain cases we may ask for your consent, for example for optional cookies or marketing emails. You can withdraw your consent at any time.

Legal Obligation: We may process your data where the law requires us to, for example for tax, accounting, regulatory or fraud prevention reasons.

5. Marketing Communications

We may send you information about our services where you have agreed to receive it or where we are otherwise allowed to do so by law. You can opt out at any time by using the unsubscribe link in any email we send, or by contacting us directly. We will never sell your personal information to other companies for their own marketing.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep the site running, improve its performance, understand how visitors use it and support our marketing. The types of cookies we may use include:

- Essential cookies

- Analytics cookies

- Performance cookies

- Advertising or targeting cookies

- Social media or embedded content cookies

Where the law requires it, we will ask for your consent before placing non-essential cookies on your device. You can find out more in our Cookie Policy.

7. Sharing Your Personal Information

We may share your personal information with trusted third parties where there is a genuine reason to do so, including:

- Website hosting and technical providers

- Email and communication services

- Analytics and advertising platforms

- Payment processors

- Accountants and professional advisers

- IT and security providers

- Engineers or subcontractors helping to deliver our services

- Legal, regulatory or government bodies where required by law

We only share personal data where there is a valid reason and, where needed, appropriate safeguards are in place.

8. International Transfers

Some of the third-party tools or providers we use may process personal data outside the UK. Where this happens, we will make sure that suitable protections are in place in line with UK data protection law, such as adequacy regulations or approved transfer safeguards.

9. How Long We Keep Your Information

We will only keep your personal information for as long as is reasonably necessary for the purposes set out in this policy. The exact period depends on the type of data and why we hold it. As a general guide:

- Enquiry details may be kept for up to 24 months from your last contact with us

- Customer records may be kept for the length of our relationship and up to 6 years afterwards

- Financial and tax records are usually kept for at least 6 years

- Marketing records are kept until you unsubscribe or ask us to delete them

- Website analytics data is kept in line with the relevant provider's settings

We may keep information for longer where the law requires it, to resolve disputes or to protect our legal position.

10. How We Protect Your Information

We take reasonable technical and organisational measures to keep your personal information safe from unauthorised access, loss, misuse, alteration or disclosure. These measures may include:

- Password protection and access controls

- Secure cloud-based systems

- Collecting only the data we need

- Confidentiality obligations for staff and contractors

- Secure or encrypted communication tools

- Regular backups and security monitoring

- Limiting access to personal data wherever possible

Please remember that no website, email system or online service can ever be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

- Ask for a copy of the personal information we hold about you

- Ask us to correct inaccurate or incomplete information

- Ask us to delete your personal information

- Ask us to restrict how we use your data

- Object to our use of your personal information

- Ask for your data in a portable format

- Withdraw consent where our processing relies on it

- Make a complaint to the Information Commissioner's Office

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before acting on your request.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first and we will do our best to put things right. You also have the right to make a formal complaint to the UK's data protection regulator:

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

13. Third-Party Websites

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their own privacy policies before sharing any personal information.

14. Children's Privacy

Our website and services are not aimed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please let us know and we will take prompt steps to remove it.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on our website together with the date it was last updated. Any changes take effect from the date they are published, unless we say otherwise.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Business name: Bookham Plumbing and Heating

Website: [ADD YOUR WEBSITE ADDRESS]

Email: [ADD YOUR EMAIL ADDRESS]

Phone: [ADD YOUR PHONE NUMBER]

Address: [ADD YOUR BUSINESS ADDRESS]